Cancellation & Refund Policy

1. Order Cancellation

Orders can be cancelled before processing begins. Once an order is being processed, cancellation is subject to merchant approval and may incur charges. Contact your merchant directly to cancel an order.

2. Refund Policy

Refunds are processed according to merchant policies. Generally:

• Full refunds may be available for orders cancelled before processing
• Partial refunds may apply for orders cancelled during processing
• Refund processing time may vary (typically 5-10 business days)
• Refunds will be issued to the original payment method

3. Non-Refundable Items

Some services may be non-refundable once processing has begun. This depends on the specific service and merchant policy. Please check with your merchant for details.

4. Refund Process

To request a refund, contact your merchant directly with your order details. The merchant will process the refund request according to their policy. Refunds are processed through the same payment method used for the original transaction.

5. Disputes

Any disputes regarding cancellations or refunds should be resolved directly with the merchant. Dhobi Bhai acts as a platform provider and is not responsible for refund decisions made by individual merchants.